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Home > FAQ > FAQ

Q: Paper wrinkling and uneven when the device is running or pressing the forward and back buttons
Q: Connect the machine and computer through the router. If you click the one-click setting, the pop-up dialog box prompts you to search for a machine on the net
Q: The machine cannot be energized after the power switch is turned on
Q: After the power switch is turned on, only the switch button of the machine lights red
Q: The machine cannot connect to the computer (no IP address is displayed on the upper left of the software)
Q: The paper receiving motor keeps working after the power switch is turned on
Q: The paper feeding motor keeps working after the power switch is turned on
Q: The paper stepping motor has abnormal sound forward and backward
Q: The paper walking stepper motor does not work during printing
Q: The printer does not automatically collect paper or feed paper during printing
Q: Vertical lines have double lines when printing
Q: There is interference in printing (there are extra double lines inside the file)
Q: When printing, the arc pair is not even or some lines cannot be printed. Both horizontal and vertical lines can be printed normally
Q: After the actual printing is complete, the percentage on the software shows that the printing is not complete
Q: After printing for a period of time, the ink does not come out of the cartridge

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